Frequently Asked Questions


Q: Can I view your products in person? 
A: Yes, you can! Welcome to visit our showroom for more info. You may book your appointment here so we can better prepare for your visit. Schedule your visit here!

Q: Do you have a showroom? Can I buy items from the showroom?
A: Yes! Kindly refer here for our showroom info. We encourage you to book your appointment here so we can better prepare for your visit. Alternatively, you may place order directly at our showroom, our showroom team will assist you with any questions you have.

Q: Should I measure the area I would like to furnish before I place an order?
A: We always encourage and recommend you to measure the space (i.e. any doorways or elevator) where your furniture will pass by to get to your preferred position. This will ensure that your furniture arrives safely and fit at your home.

Q: What currency are you using?
A: All prices stated are in MYR (Ringgit Malaysia) Currency.

Q: What payment methods do you accept?
A: We accept the following methods of payment: Credit Card (Visa / MasterCard), Cheque, Bank Transfer and Direct Bank In. All payments are charged in MYR (Ringgit Malaysia). Please note that full payment is required before delivery. 


Q: Can I customise a sofa or bedframe using different fabrics/leather?
A: Yes! Customisation options are available. You can choose from the wide range of options directly on the website. Alternatively, you are welcome to visit our showroom to check them out. Please note that all customisations are made specially for you, therefore we do not accept cancellation or return of these items. 


Q: How will my order be delivered?
A: We are working with our delivery team and delivery partner to make sure your delivery is safely packed and delivered to you! Once your order arrives in our warehouse, you will be contacted to arrange a suitable date time to receive your order.

Q: How much does delivery cost?
A: Delivery is free for all orders above RM500 for delivery within Johor Bahru. Please refer to the charges here. If you have any further questions around delivery pricing, please contact us or message us for more enquiries.

Q: How long does it take for my item to arrive?
A: We have a range of lead times, depending on the product(s) you order. You can see the product lead times on each product page. If you have any questions regarding product lead time, please contact us or message us for more enquiries.

Q: What are your delivery time slots like? 
A: We deliver from Monday to Saturday (except Public Holidays) at the following time slots: (10am-1pm, 1pm-4pm and 4pm-7pm). You'll be given a four-hour delivery slot and our delivery team will call you before delivery to let you know they are on their way.

Q: What if I am not available during working hours / during the appointed delivery slot?
A: If you are not able to be home during the delivery window, you can authorise someone to receive the goods on your behalf. You just need to ensure that the authorised person checks the condition of the delivered item and premises before signing off on the delivery order. Should there be any issues, it will need to be reported to the delivery team and noted down on the delivery order that will be returned to us. We will not accept any discrepancies reported after the delivery and after the delivery has been signed clean.

Q: How do I track my order?
A: You can email us at hupleehome@gmail.com to check on the status of the order.

Q: Can I specify a delivery date?
A: We do not deliver based on specific dates, but you will be contacted when your products are ready to be delivered. You can request to choose a suitable delivery date and delivery time slot.


Q: If I receive a defect product, how do I submit a claim?
A: We are very sorry your product arrived damaged, we take quality control seriously and are continuously trying to improve our product and packaging quality. In order to help us assess the situation, we require that you provide a detailed description of fault and photos (or video, where appropriate) showing the damage or fault and we can proceed further on the claim. Please email us at hupleehome@gmail.com.

Q: What if I do not like the item I received, can I request for a refund?
A: For all the details about our ''Return & Refund policy'', you can visit the page here


Q: Is there warrantly for the product I buy and what does it cover?
A: Warranty period differs with each product. You may see the warranty available on each product page. This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferrable. Warranty does not apply to goods that have been altered by the user in any way.

Q: How do I claim my warranty?
A: Please email us at hupleehome@gmail.com and provide a detailed description of fault and photos (or vdeo, where appropriate) showing the damage or fault. 

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